THE KEY TO SUCCESS

LOYAL AND SATISFIED CUSTOMER

Thanks to the AI mechanisms, the customer gets the chance to have an unrestrained, rational and effective conversation that leads to an effective and quick solution to his problems. AALIA operates continuously 24h/7, and the conversation is always personalised on the basis of its course and the history of contacts. It defines and modifies debt recovery scenarios and adapts actions to a specific situation. The system reduces the time of service by half, thus improving the quality of service and consumer satisfaction. Understanding people's intentions enables consultants to handle difficult customers. In addition, AALIA optimises the authentication process and ensures full security of personal data, effectively detecting frauds.

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EFFICIENT COMPANY

MOTIVATED STAFF

AALIA handles up to 70% of monotonous and repetitive activities performed by consultants. In addition to telephone calls, the application handles chats, e-mails, and can authenticate customers using biometric methods. At the same time, the company can handle up to 100% more customers, which means a two-fold increase in work efficiency. Relieving from routine, demotivating tasks, can reduce staff turnover and the company's operating costs. AALIA effectively organises and optimises the work of the entire team. Fast handling of the incoming call queue, identification of needs and precise profiling of the offer increase the effectiveness of ongoing projects.

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